Shipping and returns

Plain packaging

We ship everything in plain packaging. There is no logo, no product image and no text on the parcel that shows what is inside.

The sender name on the parcel is neutral and says nothing about what you ordered.

One parcel per order

We work with a single supplier. Your whole order therefore ships in one parcel, not in several part deliveries.

Delivery within the EU

We deliver to EU countries. The shipping price and delivery time for your country are shown at checkout before you pay.

You get a tracking number when the parcel leaves the warehouse.

Withdrawal and the hygiene seal

You have 14 days to withdraw, counted from the day you received the goods. Email support@lustio.eu and we will send you instructions.

For hygiene reasons many of our products are sealed. If you have broken the seal the item cannot be returned. The rule follows from article 16(e) of Directive 2011/83/EU and chapter 2, section 11(5) of the Swedish Distance Contracts Act.

If the seal is unbroken you can still withdraw, even if you have opened the outer box to look at the item.

You do not need a form, but there is one if you want it: the EU model withdrawal form

How to return something

Email support@lustio.eu with your order number. Send the item back in its original packaging with the hygiene seal unbroken.

We refund within 14 days of receiving the item back, or of you showing that you have sent it. You pay the return shipping unless we say otherwise.

If something is faulty

If the item is damaged or faulty you should not pay the return shipping. Email support@lustio.eu with your order number and ideally a photo, and we will sort it out. You have three years to complain under the Swedish Consumer Sales Act.